Most cleaning services in Plano, TX, have exceptional websites that provide a lot of information for their potential new customers as well as their current customers. For potential new customers to any home cleaning company, take the time to follow up on any information provided on the websites with some in-person questions or, if it is easier, contact the company by email to confirm the information provided on the website.
Knowing the right questions to ask cleaning services is beneficial for anyone. One of the most important questions that is overlooked is about the company’s insurance coverage. A cleaning service should be both bonded and insured, and they should provide workers’ compensation to protect you if one of their cleaners is hurt while on your property.
Cleaning Products and Equipment
Professional cleaning services bring their own cleaning products and cleaning equipment to your home. In some cases, and with increasing frequency, homeowners want to have “green” or environmentally friendly products used in their home.
The cleaning company should provide these cleaning products and use them within the services request. Always make sure the contract or the request for services allows you to have the option to choose eco-friendly cleaners if that is important in your home.
Communication Options
The best cleaning services go out of their way to make it easy for their customers to communicate. This includes allowing for easy online booking of services, communication through phone, text and chat systems and even communication through social media.
Customer Support and Staff
The staff for the cleaner should be professional, trained and fully background checked. There are a few companies that use a rating method for their staff, which ensures only the best cleaning staff is retained based on actual customer feedback and reviews.
Customer service should be easy to contact if you do have a question or a concern. The focus should be on customer satisfaction, which indicates a company that is serious about providing quality services for small and large residential cleaning jobs in the Plano, TX, area.
